Thank you for visiting our new Internet site. As an up-to-date business, we want to give you the opportunity to stay in touch with our company and our offers. A new content management system will enable us to always keep you up to date.

Computer Guys Helpdesk provides Remote Network Operation Center monitoring converged technologies, networks, systems and applications for performance and security. By taking advantage of our compliance and security expertise, our clients can leverage our services at a fraction of their cost if implemented in-house.

Should a problem arise, our maintenance solutions provide:

•Certified engineers with required parts
•A local spare parts inventory to ensure cost savings and rapid fix
•Restoration of normal operations with minimal time and involvement by your IT staff

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Intelligent Monitoring
•Server Monitoring

◦Operating Systems
◦Business Applications
◦Server Applications
◦Hardware
•Management Reporting

◦Capacity Management
◦Availability Management
◦SLA Compliance
•Network Monitoring
◦Utilization
◦Availability
◦Packet Errors and Port Health
◦Communication Fail
•Customer Portal
◦Web Interface
◦Knowledgebase
◦Self Help

◦Incident Status

•Service Support
◦Incident and Problem Management
◦Configuration Management
◦Change Management

Intelligent Analysis
•Trend Analysis
Powerful analysis tools present multiple views of your enterprise security data to help identify trends as well as detect anomolies and potential threats.
•Forensic Reporting
Forensics reports provide comprehensive data mining capabilities, including filtering, sorting and grouping of data elements, enabling the fast identification of the root causes of incidents.


•User Administration
Allows administrators to easily package security information to aid in research and reduce incident response times.


•Event Correlation
Noise and false positives are reduced by correlating events from various security sensors and accurately identifying critical security incidents.

•Incident Handling
A built-in extendable security Knowledge Base centralizes monitoring and response to security alerts generated anywhere in the organization.